The Brief
The Mortgage Firm North Central Florida is a local mortgage lender serving future homebuyers and homeowners whose team has been renowned for its transparency, honesty, accessibility, and patience since 2017.
While their work with clients offers an unrivaled seamlessness, The Mortgage Firm Gainesville found their previous website experience to pale in comparison to how they work with clients. Their previous website also failed to convey the strong brand authority of their parent, The Mortgage Firm.
The Mortgage Firm North Central Florida came to PHOS in search of a new website that could empower current clients and attract new home buyers while facilitating unmatched customer service and collaboration.
What We Did
Web Design
Photography
Marketing
Our Vision
Our main objective for The Mortgage Firm North Central Florida was to create an updated website design that truly reflected their brand and commitment to transparent, collaborative client experiences. The website had to show their dedication to empowering home buyers to make the best choices while also implementing a marketing strategy that captured their target audience.
Patient
One word that powerfully distinguishes The Mortgage Firm Gainesville from other lenders is “patience.” Their unique lending process doesn’t rush clients to hasty decisions, and their website needed to parallel this patience by offering helpful content focused on education and empowerment rather than intrusive sales language. A loan originator who takes the time to patiently listen, acknowledge, identify, and respond to a customer’s questions and concerns had to be communicated to prospective homebuyers through the website.
Personable
Their team is committed to treating clients as if they were a member of their family. Potential homebuyers can expect open and honest communication at any time. Our team helped interpret those brand attributes of being respectable, approachable, and available and communicated them consistently in a thoughtful website design, valuable user engagements, and a clear brand voice.
Relational
The Mortgage Firm is one of the top-ranking mortgage companies in customer satisfaction and has been in operation for over 25 years. This relationship provides The Mortgage Firm Gainesville instant credibility as well as abundant resources. This new website had to showcase brand authority and industry expertise that matched that of their corporate family.
The Strategy
Our team devoted itself to actively listening to The Mortgage Firm Gainesville to fully understand what makes them different from other lenders in the area. After mindful conversations with their team, we created a strategy to help them identify their core values and showcase their unique characteristics. These values created guidelines for a website that highlights the importance of finding a lender that is more than just a mortgage broker.
Our team created a marketing strategy that focused on:
- Industry expertise
- Improved lead generation
- A visual and verbal showcase of their passion for Gainesville, Ocala, and North Central Florida
Web Design
The Mortgage Firm North Central Florida’s previous website failed to showcase the brand authority of The Mortgage Firm name. This website needed to showcase that their brand offers all the benefits and backing of working with an established company. Additionally, the website needed to convey their passion for their clients while communicating with the voice of a trusted friend.
Not only did their website showcase a beautiful visual identity, but it showed the trusted guidance The Mortgage Firm North Central Florida can offer in a stressful process.
Photography
The photography used throughout the website communicates their team’s focus on North Central Florida cities, including Gainesville and Ocala, to honor their commitment to our community. We mindfully captured photos that serve as a mirror to the user by telling the many stories and experiences at play in the process of buying a home.
The new website needed new brand photography to convey the beauty and love of the local community. With local photography, the viewer can identify with familiar spots of their home town and recognize that their mortgage lender is not only a knowledgeable expert but also their neighbor.
Digital Marketing
Our digital marketing strategy supports email marketing, content, pay-per-click advertising, and search engine optimizations. A primary focus of our strategy is on creating clear, consistent messaging across all their digital marketing efforts that maintain a clear call to action. We’re focused on establishing domain authority with educational blogs that serve as a resource during the buyers’ journey and convey The Mortgage Firm North Central Florida’s industry expertise. As well as a continued focus on providing their current, future, and past clients with value through monthly newsletters and drip campaigns.
Results
With a new design and clear messaging and branding, the website has been able to actively and effectively engage users at every stage of their buyer’s journey more easily. Since the new website launched, The Mortgage Firm North Central Florida has amassed new user traffic from potential homebuyers. Since launch, we have been continuing to optimize, update, and manage TMFNCF’s website.
Over two years after the launch of their new website and despite the housing market in 2022, total sessions have grown by over 150%, new users have grown by over 160%, and organic sessions have increased by over 70%.
