Company Overview
PHOS Creative is an award-winning strategic agency that focuses on four core competencies: strategic consulting, branding, web design and development, and digital marketing. A strategy-first digital marketing agency headquartered in Florida, PHOS employs 25 team members and serves clients in 20 states.
The growth, work, and culture of the agency have been highlighted in the Inc. 5000, Gator100, the American Advertising Federation, and Florida Trend’s Best Companies To Work For. We’ve worked with B2B and B2C organizations in various industries, including government, non-profit, education, manufacturing, engineering, service, and retail.
Our Mission | Our Daily Passion
To cultivate true flourishing in people and organizations while reflecting the love of Jesus to the world.
Our Vision | Our Hoped-For Future
Our ten-year target is to launch one hundred care centers across the world that don’t exist right now by 2030.
Position Overview
PHOS is seeking a Creative Team Lead to lead our team of designers and content creators and produce high quality website design to clients. This person is the guide and gatekeeper of creative excellence at PHOS, setting the tone for quality across all creative deliverables—including brand systems, designs, digital campaigns, digital ads, copywriting, photography, and videography.
Their role extends beyond managing creative output; they think strategically about how each deliverable supports our clients’ bottom line and advances PHOS’s position as a digital marketing agency that does excellent work. With a clear vision and a focus on innovation, the Creative Team Lead leads the creative process from concept to execution, helping our team and our clients succeed.
The Creative Team Lead is not only responsible for leading creative deliverables, but also for leading and managing people. They play a crucial role in providing guidance, instruction, coaching, and support to team members, helping them to develop their skills, manage their dreams, and achieve company goals.
Qualifications for the Creative Team Lead
- Minimum of 5 years of graphic and website design
- Minimum of 5 years of experience in leading creative vision and strategy
- Minimum of 1 year leading and managing creative professionals
- Deep understanding of design best practices, messaging, social media, and copywriting
- Bachelor’s or associate’s degree in design, creative media, or a related field
Roles & Responsibilities
- Set the tone for our organization, leading by example in our core values, passion for our mission, shoutouts, and participation in team events.
- Champion employee engagement in care team initiatives, flourishing programs, and training opportunities, modeling and encouraging participation.
- Lead, manage, and hold the Creative Team (Digital Campaign Specialist Team, Design Team, Copywriter) accountable for departmental KPIs.
- Lead the implementation of the Entrepreneurial Operating System (EOS) for the Creative Team, facilitating Level 10 Meetings and Quarterly Planning Sessions.
- Hire and onboard new team members, offer mentorship and guidance, and conduct performance evaluations.
- Push team members to grow by helping them to form stretch goals for themselves, providing necessary resources, training, and support.
- Identify opportunities to improve existing processes and workflows, streamline communication, and implement new tools or technologies that enhance the team’s efficiency and effectiveness.
- Proactively provide critical and actionable feedback on a variety of creative deliverables, including, but not limited to: logos, web designs, videos, content writing, digital campaign concepts and assets, copywriting, photography, and design.
- Direct brainstorming meetings and creative sessions as needed.
- Anticipate problems that may impede a project from being completed on time and implement solutions.
- Cast vision for new opportunities, tools, or systems that will foster more creative work and higher-quality deliverables.
- Champion PHOS’ verbal and visual identity and ensure brand consistency across all marketing and creative channels.
- Collaborate with the PHOS sales and marketing to outline strategies for prospective clients.
Key Intangible Characteristics of the Ideal Candidate
Vision for “Why”
This team member understands PHOS’ purpose and believes in our mission. It guides this person’s decision-making and unites their team’s efforts toward a common objective.
Warm Competence
A leadership paradox lives inside this individual. They are both highly competent (gifted, skilled, talented, smart) and also incredibly warm (loving, caring, kind, generous). The combination makes them wildly attractive to everyone they work with.
Strategic Thinker
This individual is able to generate new ideas that are backed by strong reasoning and understanding of the client and/or problem at hand. This person’s word carries weight and they are aware of it.
Articulate Communicator
Getting people aligned and helping them stay engaged requires loads of great communication. The Creative Team Lead thrives in synthesizing, packaging, and delivering organizational clarity, then repeating it regularly to all key stakeholders. They can make quick decisions while communicating a clear point of view with respect and confidence.
Customer Empathy
At the end of the day, this business exists to deliver value to customers, and the Creative Team Lead feels the weight of our customers’ problems and pain points. This pressure produces an insatiable desire to better what we deliver and stream more value to each person we serve.
Exemplary Character
As a highly visible member of the PHOS team, the Creative Team Lead must be a leader worth following. They should be somebody you’d gladly drop your kids off with for mentoring and discipleship. “Character above charisma” is one of their personal core values.
Collaborative Spirit
You will be required to work with nearly every single team at PHOS. That means you must possess a collaborative spirit, knowing that “we” is better than “me.”
Ownership Mentality
This role requires you to take ownership of all parts of a client’s engagement with PHOS. Though you are not responsible for the execution, you are held accountable for all the work that needs to be completed based on agreed-upon timelines and expectations. You will not make excuses, instead taking ownership and seeking accountability for the clients you have been entrusted with.
Obsessive Positivity
Every day, we need people to walk in and bring energy, joy, and excitement that mutually motivates our whole team to see our mission fulfilled in the work we do with clients. An Account Manager is a pacesetter on the team for a genuine, positive outlook and demeanor.
Emotional Control
This is an emotionally steady, stable, and self-controlled leader who can handle the heat of organizational forest fires. Without compromising authenticity and vulnerability, the Creative Team Lead can stay calm and lead on even in the most trying seasons of business.
Diversity & Inclusion at PHOS Creative
Our dedication to diversity and inclusion is grounded in our mission to be a place that team members never want to leave and to exemplify the love of Jesus Christ. Discrimination is not loving and is, therefore, anti-missional for PHOS. We in no way discriminate on the basis of race, religion, sexual orientation, or gender identity for purposes of employment opportunities, continued employment, employee benefits, job security, or promotion. Doing so would violate our reason for existing. We want you here.
