Company Overview
PHOS Creative is an award-winning strategic agency that focuses on four core competencies: strategic consulting, branding, web design and development, and digital marketing. A strategy-first digital marketing agency headquartered in Florida, PHOS employs 25 team members and serves clients in 20 states.
The growth, work, and culture of the agency have been highlighted in the Inc. 5000, Gator100, the American Advertising Federation, and Florida Trend’s Best Companies To Work For. We’ve worked with B2B and B2C organizations in various industries including government, nonprofit, education, manufacturing, engineering, service, and retail.
Our Core Leadership Philosophy
The primary responsibility of any executive leader at PHOS is to unceasingly guard the mission of this company. Above all else, we aim to stay mission-true, operating daily by our values, waking up every morning to go hard for our mission, and build our strategy around reaching our vision.
Our Mission | Our Daily Passion
To be a company that team members never want to leave, clients can’t do without, and the world is better for and, in so doing, exemplify the love of Jesus Christ.
Our Vision | Our Hoped-For Future
Restoring dignity, purpose, and freedom to the lives of women and children impacted by extreme poverty and sex trafficking.
Our ten-year target is to launch 30 care centers across the world that don’t exist right now by 2030.
Leadership
Our passion for education and empowerment
Creativity
Our passion for inspiration and innovation
Love
Our passion for selflessness and gratitude
Intregrity
Our passion for results and accountability
Community
Our passion for culture and collaboration
Project Manager Position Outline
The Project Manager (PM) at PHOS is often the “face of PHOS” for many clients. They are the first person to be introduced post-sale and the consistent voice that a client hears from throughout a project. You might say that PHOS’s Project Manager is the most skilled person in communication and attention to detail on our team
The Project Manager is a leader in client relationships. They position PHOS as a partner, communicating frequently, clearly, and with a balance between listening and leading. They will have intimate knowledge of each client’s organization, goals, and timelines. Our clients should view the Project Manager as a trusted advisor.
The Project Manager is also a leader in meetings. They are the first to arrive and the most prepared at every meeting. They create clarity when there is none and know how to draw out the right information to create the most productive next steps. They practice exemplary communication and project management so that the client consistently feels that they are taken care of and nothing is falling through the cracks. They are willing to say hard things to clients to ensure that they and our team can always be moving forward.
Finally, the Project Manager is respected by all team members because they communicate with such warm competence. They establish trust with others through their character, their chemistry, their competence, and their credibility. They do what they say they will do and are not afraid to hold someone’s feet to the fire to make them better. Because they care so deeply about people, they ensure their team has what is necessary to complete their jobs. They advocate for their personal and professional flourishing, and they actively cultivate environments in which our team members can truly flourish.
Key Performance Indicators
The key performance indicators (KPIs) of the Project Manager revolve around four core metric areas:
Project Quality: Every project launched by PHOS should live up to PHOS’ standards for quality and excellence. The PM is responsible for ensuring a project launches with zero errors and on time.
- Client Satisfaction: Our goal is to deliver as much value as we can to every client we serve while maintaining a healthy margin for the sake of our mission. The Project Manager is relentless in identifying and delivering opportunities to demonstrate our value and expertise to clients. They track client feedback surveys to help identify areas where improvements can be made to keep clients happy and engaged.
- Project Profitability: To ensure we are generating positive returns for every client we serve, the Project Manager is tracking profitability per project. They generate and review Toggl reports to identify areas of inefficiency and adjust processes to be so.
- Team Health: The PM has a lot of influence on the team. They are responsible for allocating resources and should ensure the team maintains healthy work rhythms and feels equipped to complete any task assigned to them.
Travel: Christmas Party, PHOSversary, Client Meetings (as necessary)
The Expectations of the Project Manager
- Develop trusting relationships with clients and team members through consistent communication and follow-through
- Synthesize client goals and feedback to ensure the project is fulfilling all requirements
- Manage client Scopes of work to ensure follow-through on all deliverables in the project
- Review and assist with negotiating vendor contracts.
- Act as the main point of contact for vendors for a project and ensure the quality of all services contracted
- Set the temperature for PHOS’s vendor management, reflecting PHOS’ core values in all communication and collaboration
- Perform quality assurance on all PHOS deliverables and act as guardrails for quality before anything is sent to the client
- Advocate both for the client’s best interest and the best interests of PHOS
- Manage project profitability through efficiency metrics and project budgets
- Keep all software tools up-to-date and clear at all times (Slack, PM software, etc)
- Identify and mitigate potential risks for client dissatisfaction, team member burnout, and/or project profitability
- Manage project timelines and hold team members and clients accountable for keeping them on track
- Identify ways to “surprise and delight” clients by going the extra mile on a project or delivering a random act of kindness
- Identify opportunities to improve existing processes and workflows, streamline communication, and implement new tools or technologies that enhance the team’s efficiency and effectiveness.
- Effectively facilitate client meetings, ensuring the client is heard, and the PHOS team is prepared to present
- Schedule project evaluations to discuss wins and challenges of each project, and then faithfully update/improve processes to meet a new gold standard
- Offer constructive feedback to team members to provide excellent value to our clients and help our team members grow
Key Intangible Characteristics of the Ideal Candidate
Articulate Communicator
Getting people aligned and helping them stay engaged requires loads of great communication. The Project Manager thrives in synthesizing, packaging, and delivering project clarity, then repeating it regularly to all key stakeholders.
Customer Empathy
At the end of the day, this business exists to deliver value to customers, and the Project Manager feels the weight of our customers’ problems and pain points. This pressure produces an insatiable desire to better what we deliver and stream more value to each person we serve.
Conflict Mediator
The Project Manager can spot issues with a project from a mile away. They’re quick to prevent roadblocks and even quicker to address them. They do so with love, integrity, and a strong desire to develop something mutually beneficial.
Warm Competence
A leadership paradox lives inside this individual. They are both highly competent (gifted, skilled, talented, smart) and also incredibly warm (loving, caring, kind, generous). The combination makes them wildly attractive to everyone they work with.
Ownership Mentality
The Project Manager takes full responsibility for their actions and outcomes, rather than blaming external factors or making excuses. It means taking initiative, embracing challenges, holding yourself accountable, focusing on solutions, being proactive, and having a long-term perspective.
Emotional Control
The Project Manager is an emotionally steady, stable, and self-controlled leader who can handle the heat of organizational forest fires. Without compromising authenticity and vulnerability, the Project Manager can stay calm and lead even in the most trying business seasons
Obsessive Positivity
Every day, we need people to walk in and bring energy, joy, and excitement that mutually motivate our whole team to see our mission fulfilled in the work we do with clients. The Project Manager is a pacesetter on the team with a genuine, positive outlook and demeanor.ve.
Diversity, Inclusion, & Our Mission at PHOS
Our dedication to diversity and inclusion is grounded in our mission to be a place that team members never want to leave and to exemplify the love of Jesus Christ. Discrimination is not loving and is, therefore, anti-missional for PHOS. We in no way discriminate on the basis of race, religion, sexual orientation, or gender identity for purposes of employment opportunities, continued employment, employee benefits, job security, or promotion. Doing so would violate our reason for existing. We want you here.
*Please note that due to high application volume, our team may not respond to your application if you do not meet the requirements for this role.
